Shipping Policy

At Aqua Cool Co. Pvt. Ltd., we strive to ensure that your products are delivered to you in the fastest and safest way possible. Once your order is successfully placed through our website, it goes through a quick verification and packaging process. We aim to process all confirmed orders within 24 to 48 business hours. After dispatch, the estimated delivery timeline typically ranges between 3 to 7 business days, depending on your shipping address and product availability.

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We currently offer shipping services across all major cities and towns in India. All orders are delivered through our trusted courier and logistics partners who are selected for their reliability, tracking support, and delivery performance. Once your order is shipped, you will receive an email or SMS with tracking details so you can monitor the delivery status in real-time. In some cases, deliveries may be slightly delayed due to unforeseen circumstances such as weather conditions, public holidays, or logistic constraints — but we always keep you informed and updated.

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Shipping charges, if any, will be clearly mentioned at the time of checkout before you make the payment. Most of our products are shipped with free delivery unless otherwise stated. We also ensure that all products are packed securely and handled with care to avoid any damage in transit. If you receive a damaged or incorrect product, we request you to inform us within 48 hours of delivery, and we will do our best to arrange a quick resolution, either through a replacement or refund, as applicable.

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We are committed to delivering not just quality products, but also a quality delivery experience. Our customer support team is always ready to help with any shipping-related questions or concerns. You can reach out to us at support@aquacoolgroup.com or call us directly at +91 80808 00222 for any delivery assistance.